Shipping & Returns

Returns  |  Shipping |  Order Processing  |  Out of Stock  |  Brokerage Fees, etc.  |  Proof of Delivery  |  Damaged Shipments  |  Refused Shipments

 


RETURNS

Due to sanitary reasons, all sales are FINAL. We do not offer refunds of exchanges of any product regardless if it has been used or not. Please choose carefully. If you have any questions about the products we sell, please contact us before purchasing.

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SHIPPING

The shipping cost quoted in your shopping cart is based upon the dimensional weight of the products purchased. We offer the following shipping methods:

United States:

USPS First Class Mail; USPS Priority Mail

FedEx Ground, FedEx 2 Day Delivery, FedEx Overnight Delivery

UPS Ground, UPS 2nd Day Air, UPS Next Day Air

Canada:

USPS First Class Mail International, USPS Priority Mail International

FedEx Ground, FedEx International Economy, FedEx International Priority

UPS Standard, UPS Worldwide Saver, UPS Worldwide Expedited

Worldwide:

USPS First Class Mail International, USPS Priority Mail International

FedEx International Economy, FedEx International Priority

UPS Worldwide Saver, UPS Worldwide Expedited

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ORDER PROCESSING

Normal processing times are within 1 to 2 business days. We are unable to oblige order cancellations at this time. Orders with express shipping with delivery day guarantees are counted after the order has been processed and may not be the same day your order was submitted. Any delivery guarantees for overnight, 2 day, or other express shipping services are from the shipping courier only and not PPE Wholesale.

We are open Monday through Friday, 9 AM to 5pm CST. Any orders submitted on weekends or non-working US holidays will begin processing on the next business day.

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OUT OF STOCK ITEMS

Generally our inventory is live and accurate; however, in rare occurrences we may be short or out of stock of some items. We will automatically backorder any item which is not in stock at the time of your order. We apologize for any inconvenience this may cause.

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Brokerage Fees, Duties, Taxes, etc.

Whenever applicable, PPE Wholesale is not responsible for payment of brokerage fees, duties, taxes, or other charges on the packages shipped to its customers outside of the United States. The receiver of the package (importer) assumes the obligation to pay these fees. The shipping charge collected for the order is only for payment of shipping services to the destination address and not for any additional fees assessed by the customs broker or presiding governmental authority.

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Proof of Delivery

A tracking number showing completion of delivery is considered proof of delivery for your order. A signature upon delivery may be required at our discretion. In the rare case a shipment has been mis-delivered, we will work with the shipping company to initiate a claim on your behalf.

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Damaged Shipments

Please notify us within 48 hours of delivery of any damage or defective merchandise. Photos of the products and box should be included to help expedite your claim.

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Refused Shipments

If a shipment is refused, marked return to sender, or deemed undeliverable by the carrier due to an incorrect address entered by the customer or any other reason outside of the control of PPE Wholesale, the customer will receive a refund for the purchase price of the product(s) less any applicable return shipping fees assessed to the shipment by the carrier as well as a 20% restocking fee. The original outbound shipping cost is nonrefundable and orders with “free shipping” will have the original outbound shipping cost withheld. The applicable refund will be processed within 5-7 business days after the package has been received at our facility. However, if in the rare case the outbound and/or return shipping fees assessed by the carrier exceed the original purchase subtotal, a refund will not be offered.

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